RETURNS & EXCHANGES

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for an exchange onl within 14 working days from delivery. 

To create a return please email us sales@saraihome.com with your order details. Once we have acknowledged your request you can proceed with the return. 

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

 

Please Note: We will not provide an exchange if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced priced amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

DAMAGED/FAULTY/INCORRECT ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. To create a return please email us sales@saraihome.com with your order details. Once we have acknowledged your request you can proceed with the return.